I will never forget the time I worked at Panera and charged a woman an extra 10 cents for getting her coffee in a mug rather than a small cup (that was our rule at the time) and a week later she stormed in and said, “So I called your corporate offices to get you fired for overcharging me for coffee, and do you know what they said? They said you were following company policy! They refused to do anything about it! Can you believe how rude they were to me?”
“Oh dear,” I said.
(via cthulhu-with-a-fez)
